1. | Provision of advisory services and information on Kenya | Receipt of requests | Nil | · Within 3 working days · For complex issues, initial response indicating when to expect full response |
2. | Facilitation for application of Kenya government documents | Receipt of requests Valid documentation | Nil | Within 5 working days |
3. | Authentication/certification of documents | Receipt of requests Valid documentation Proof of payment | From 5000 kwanza | Within 3 working days |
4. | Issuance of Emergency travel documents | Receipt of requests Valid documentation Proof of payment | 5000 kwanza | Within 3 working days |
5. | Emergency consular services | Receipt of request | Nil | Case by case basis |
6. | Protocol services | Receipt of request for facilitation | Nil | Within 2 working days |
7. | Payment for goods and services | Receipt of valid documentation | Nil | Within 5 working days |
8. | Responding to enquiries/correspondence | Receipt of enquiry/ correspondence | Nil | · Within 3 working days · For complex issues, initial response indicating when to expect full response |
9. | Attending to visitors | Arrival of visitors | Nil | Immediate for visitors with appointment, 15 minutes for those without appointment |
10. | Answering in-coming calls | In-coming call | Nil | Within 3 rings |