Kenya Embassy Angola

Service Delivery Charter

SERVICE DELIVERY CHARTER

 

Vision

A model Diplomatic Mission in the promotion of bilateral relations and advancement of the interests of the people of Kenya in Angola

Mission

To promote, project and protect the interests of the people of Kenya in Angola through innovative diplomacy

Core values

Customer Focus, Patriotism, Team spirit, Professionalism, Ethics and Integrity, Equity and Fairness

 

Services/Goods rendered

Requirements to obtain Service

Cost

Timeline

1.        

Provision of advisory services and information on Kenya 

Receipt of requests 

 

Nil

·         Within 3 working days

·        For complex issues, initial response indicating when to expect full response

2.        

Facilitation for application of Kenya government documents

Receipt of requests

Valid documentation

Nil

Within 5 working days

3.        

Authentication/certification of documents

Receipt of requests

Valid documentation

Proof of payment

From 5000 kwanza

Within 3 working days

4.        

Issuance of Emergency travel documents

Receipt of requests

Valid documentation

Proof of payment

5000 kwanza

Within 3 working days

5.        

Emergency consular services

Receipt of request

Nil

Case by case basis

6.        

Protocol services

Receipt of request for facilitation

Nil

Within 2 working days

7.        

Payment for goods and services

Receipt of valid documentation 

Nil

Within 5 working days

8.        

Responding to enquiries/correspondence

Receipt of enquiry/ correspondence

Nil

·         Within 3 working days

·         For complex issues, initial response indicating when to expect full response

9.        

Attending to visitors

Arrival of visitors

Nil

Immediate for visitors with appointment, 15 minutes for those without appointment

10.    

Answering in-coming calls

In-coming call

Nil

Within 3 rings

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